One of the most popular banking services in the United Kingdom, Halifax, experienced a generalized interruption on Friday, leaving users throughout the country not to be able to access mobile bank and online.
According to Downetector, the problems began around 11:00 BST, with more than 1,000 affected users throughout the country. Of those report problems, 52% cited problems with mobile banking, 31% with online banking and 16% with the mobile login.
Frustrated clients turned to X (previously Twitter) to share their experiences. A user wrote: “@halifaxbank The Halifax application does not work correctly.”
Another added: “@halifaxbank mobile and online web banking seem to be offline, both give an error when trying to log in.”
A third user questioned the seriousness of the situation: “Apparently, mass problems with the Halifax online bank application today. Another switch? Cyberatt Attack? Sabotage Putinesque? Did anyone else notice these problems?”
A fourth user said: “@halifaxbank that their application does not work, their lines die when they try to connect with an agent, what the hell is happening.”
Another client shared: “@halifaxbank, the application does not seem to be working, it will authenticate and then it occurs failed!”
In response to the growing complaints, Halifax official account responded with problem solving tips such as: “Make sure your phone and application are updated and restart your device.”
They also recommended: “If you still have this problem, you can try the online banking of the website as a possible solution and try again later.”
Another answer advised: “Can you try to force the closure of the application and log in again? If this does not work, can try to change between Wi-Fi and mobile data?”
Downetector gathers reports of real -time service problems of social networks, direct users of users and other web sources. His interruption map showed interruptions throughout the United Kingdom, including London, Manchester, Liverpool, Hull and Edinburgh.
In an official statement, a Halifax spokesman said: “Our application and online banking are in operation. We know that customers took a little longer than usual logging in a short time this morning, with customers capable of doing so after waiting for additional moments or giving it another attempt.”
The root cause of the interruption is still clear
According to the Consumer Rights Ombudsman, what? Such interruptions of the bank application are usually caused by technical problems or maintenance updates. He urged customers to contact their local branch, via telephone or in person, especially if urgent access to funds was needed.
Reena Sewraz, a retail editor in which she commented: “The latter IT problems could cause real headaches for thousands of customers, worsened because it is a day of payment for many of them.”
He added: “Some people may lose the important payments of the invoices, they cannot pay the essential services or the risk of surviving, all of which could have serious consequences, including backward payment sanctions or overwhelming or impacting their ability to obtain credit or loan of money.”
Sewraz emphasized the importance of the proper communication and support of the banks: “It is crucial that all affected banks keep updated customers and move quickly to compensate for any loss that may result from today's interruptions.”
He also advised: “Customers must maintain evidence of impacted payments if they need to make a claim. If customers have lost important payments, they must communicate with the relevant company to ensure that they give up any incurred rate.”
(Email one)
Read too Main stories OF Nigerian tribe