The Nigeria Civil Aviation Authority (NCAA) has supported a new client -based solution designed to address travel challenges, particularly the redirection for passengers affected by operational infractions, related to the weather and other infractions.
The solution, known as the Propel Reprotecation system, is a technological food platform that allows Nigerian carriers to protect them transfer them to available flights of associated airlines during interruptions.
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According to the CEO of the NCAA, Captain Chris Ona Najomo, the new solution is a product of a powerful collaboration between three industry leaders: Aviation Assist Hub, Aviation Technology Solutions (Avitech) and Leadway Assurance.
The NCAA believes that this solution will increase the efficiency in air trips and has generated interest of many national carriers.
Director, Public Affairs and Consumer Protection of the NCAA, Michael Achimugu, who represented the NCAA DG at a meeting of interested parties in Lagos, emphasized the importance of reducing flight interruptions to the smallest minimum.
He affirmed that the passenger is the reason why any other interested party exists and has the right to better services according to the best global standards.
The managing director of Aero Assist Hub, Olugbinde Ojutelayo, explained that the consortium had worked hard to elaborate a solution that address the chaotic problem of flight interruptions in Nigeria.
He stressed that the solution is not only an idea, but also comes with financing to support airlines during interruptions.
The propel reprotection system will be established in August and will be executed for eight months before moving on to the next phase.
The promoters of the system believe that it will be a change of game in the aviation industry, reducing cases of flight delays, guaranteeing perfect flight experiences and improving confidence between Nigerian airlines.
The head of the legal unit of Aero Assist Hub, Funke Junaid, highlighted the importance of customer rights, noting that the propel system is designed to improve existing protections for passengers.
She declared that the system would ensure that customer rights are protected, and airlines would be contractually bound to provide perfect travel experiences.
Representatives of Leadway Assurance and Avitech also talked about the benefits of the Propel system, including their ability to provide instantaneous networks for passengers and minimize the loss of income for airlines.
The consortium is confident that the solution will revolutionize air trips in Nigeria and improve the passenger's general experience.